Frequently Asked Questions

What do I need to bring for my swimming lesson?

  • A swimming costume – ideally a one-piece for girls and tight fitting swimming trunks for boys (please try and avoid baggy below the knee board shorts)
  • A swim hat (we sell these online and at our sites  at £3.00 per hat)
  • Goggles – we recommend either Zoggs or Speedo
  • A towel
  • Recommended – flip-flops or crocs (particularly at South Harringay and St. John’s)

What course of instruction do you teach?

We teach the Swim England National Plan for Teaching Swimming – full information can be found by clicking the link below;

How warm are the pools?

  • Campsbourne pool – 32 degrees celsius
  • South Harringay pool – 31 degrees celsius

Can I view the swim lessons?

We actively encourage you to watch and at all times you should remain present within the building.

Can I speak to you if my child has a problem with their swimming classes?

Yes, please do – we want your child to be happy swimming and will do what we can to meet their/your needs. Please don’t hesitate to email us or call Andy to discuss.

My child is missing a lesson this week, can I get a refund?

I’m afraid that we don’t refund missed classes for personal reasons unless there is a long-term issue. We can no longer offer the option of accommodating your child in a class on a different day as teachers and other swimmers found the process too disruptive.

How long are the lessons?

Children’s lesson and private classes are 30 minutes long in duration. Adult lessons are 45 minutes long in duration.

My child has been sick / has suffered from diarrhoea, are they ok to swim?

In a nutshell No! If suffering from sickness, please avoid swimming lessons for one week minimum and if diarrhoea please do not attend for two weeks  – email us to discuss if you have any other concerns

What are the changing facilities like?

The changing facilities vary by pool:

  • Campsbourne has very basic changing rooms, separate boys and girls rooms, no showers and one toilet. Baby change mats are available – please ask!

The use of changing rooms

For the safeguarding of children, please note that:

  • As per Swim England guidelines, ideally parents should not be in the changing room while their children are changing, unless the swimmer is of an age where help is required from parents or the swimmer requires additional specific assistance. This is generally 7 or 8 years of age though we appreciate that it varies by child
  • We are aware that this is not always feasible and often there are mums that bring their sons and dads that bring their daughters. Often children younger than 7 or 8 are able to change themselves but for those that need assistance our policy is that the sex of the changing room that should be used when a child needs help getting changed is of the same sex as the parent/adult that is helping i.e. A mum helping her son should be using the female changing rooms and a dad helping their daughter should be using the male changing room.
  • All children 8 yrs and over should change in their specific gender changing rooms
  • Children should not get changed on poolside in front of others